STMM Privacy Policy

Last Updated: 2025-01-20

STMM ("we", "us", or "our") is committed to protecting the privacy of our users ("User", "you", or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our STMM AI virtual assistant platform for real estate professionals (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, use the Service, or communicate with us. This information may include:

• Account Information: Such as your name, real estate license information, brokerage details, email address, phone number, and payment information necessary to set up and manage your account.
• Communication Content: Call recordings, text message transcripts, and any other communications processed through our AI virtual assistant. We process this content solely to provide lead qualification and data collection services.
• Real Estate Data: Information about properties, leads, client interactions, and market preferences you configure in the Service.
• Usage Information: Information about how you use the Service, such as call patterns, response times, and feature usage to improve the AI assistant's performance.
• Integration Data: Information from CRM systems and other real estate tools you connect to the Service.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

• To provide AI virtual assistant services, including call and text message handling, lead qualification, and data collection.
• To process transactions and manage your real estate professional account.
• To respond to your questions and provide customer support specific to real estate professionals.
• To improve our AI models and real estate-specific knowledge base.
• To comply with real estate licensing requirements and legal obligations.
• To ensure compliance with real estate industry standards and regulations.

We do not sell your personal information, client data, or communication content to third parties.

3. Information Sharing and Disclosure

We may share information under the following limited circumstances:

• With Service Providers: We may share information with third-party vendors who help us provide the Service (e.g., cloud hosting, payment processors, AI model providers). These providers are obligated to protect your information and use it only for authorized purposes.
• Real Estate Compliance: We may disclose information as required by real estate licensing boards, industry regulations, or legal processes specific to real estate transactions.
• For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of STMM, our users, or others.
• Business Transfers: We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of our business.

4. Data Security

We implement enterprise-grade security measures designed to protect the confidentiality and integrity of real estate communications and client data. This includes encryption of call recordings, secure data transmission, and access controls. However, no security measures are perfect, and we cannot guarantee absolute security.

5. Data Retention

We retain communication records and client interaction data as required by real estate industry standards and applicable legal requirements. When we have no ongoing legitimate business need to process your information, we will securely delete or anonymize it in accordance with real estate record-keeping requirements.

6. Real Estate Professional Rights

As a real estate professional, you have specific rights regarding your data and client communications:

• The right to access, correct, update, or request deletion of your account information.
• The right to download transcripts and data from client interactions.
• The right to configure AI responses and communication preferences.
• The right to opt-out of certain data processing activities while maintaining core service functionality.

For residents of California, USA, the California Consumer Privacy Act (CCPA) provides specific rights regarding personal information. We do not sell personal information as defined under the CCPA.

If you are in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides specific rights. We act as a data processor for client communications and a data controller for your account information.

7. Real Estate Industry Compliance

Our Service is designed to comply with real estate industry regulations, including requirements for record-keeping, client communication disclosure, and professional conduct standards. We work with real estate professionals to ensure our AI assistant operates within the bounds of applicable licensing requirements.

8. Children's Privacy

Our Service is intended for use by licensed real estate professionals and is not designed for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in real estate regulations or our services. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email for material changes.

10. Contact Us

If you have any questions about this Privacy Policy or need assistance with your real estate professional account, please contact us at: [email protected]